Name of the service Helpdesk
Data controller (liable organisation) Oulun Ammattikorkeakoulu Oy
Y-tunnus 2509747-8
PL 222, 90101 OULU
Contact information Panu Jylhä, , 0401415008
Anna-Liisa Mattila, , 0505395012 (IT-palvelut)
Data Protection Officer (DPO) Ulla Virranniemi,
The purposes of processing the personal data Helpdesk service collects and sorts the support tickets so that the specialists can keep a track on the tickets assigned to them. The service makes it possible to communicate with the help seekers via email and resolve the tickets.
Automated decision-making or profiling based on personal data Not in use.
Personal data used in the service Email, name, username and the information given by the user seeking help.
Data sources Email system and the user. Also the specialist (e.g. IT worker) can fill out the information for the user if the user calls about the problem instead of sending email.
Data processors (roles that can access the data) The specialists can see only those helpdesk queues that they are responsible for.
Transfers of personal data to other services (both inside OUAS and to other services inside the EU) Information is not transferred outside.
Data retention period (how long the data will be kept) Information is kept indefinetely.
International data transfers outside the EU or the EEA Personal data is not transferred outside the European Union or the European Economic Area.
Individual rights
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object
  • Right to data portability