| Name of the service | Helpdesk | |
|---|---|---|
| Data controller (liable organisation) |
Oulun Ammattikorkeakoulu Oy Y-tunnus 2509747-8 PL 222, 90101 OULU http://www.oamk.fi |
|
| Contact information | Panu Jylhä, , 0401415008 Anna-Liisa Mattila, , 0505395012 (IT-palvelut) |
|
| Data Protection Officer (DPO) | Ulla Virranniemi, | |
| The purposes of processing the personal data | Helpdesk service collects and sorts the support tickets so that the specialists can keep a track on the tickets assigned to them. The service makes it possible to communicate with the help seekers via email and resolve the tickets. | |
| Automated decision-making or profiling based on personal data | Not in use. | |
| Personal data used in the service | Email, name, username and the information given by the user seeking help. | |
| Data sources | Email system and the user. Also the specialist (e.g. IT worker) can fill out the information for the user if the user calls about the problem instead of sending email. | |
| Data processors (roles that can access the data) | The specialists can see only those helpdesk queues that they are responsible for. | |
| Transfers of personal data to other services (both inside OUAS and to other services inside the EU) | Information is not transferred outside. | |
| Data retention period (how long the data will be kept) | Information is kept indefinetely. | |
| International data transfers outside the EU or the EEA | Personal data is not transferred outside the European Union or the European Economic Area. | |
Individual rights
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